Primary Purpose: To provide bilingual (Spanish/English) technical support to customers and distributors on all AEMC products, performing a wide range of services from application assistance to product functional support.
Provides technical/application support to customers, distributors, and representatives via phone, email and, on occasion, in person. (Ability to adapt speech according to customer’s level of understanding)
Assists in editing manuals, sales literature, training aids, and other published technical materials
Assists in product training to distributors, reps, sales and subsidiaries
Assists export department with various tasks
Maintains records on applications and field problems.
Publishes application notes as necessary to assist in the proper use of AEMC products.
Stay informed on all product development.
Updates contact management database (Goldmine) for all customer calls.
Assists Lab and Repair personnel with instrument debug and verification.
Knowledge, Skills, and Experience Requirement: Requires Associate Degree in electrical or electronic engineering with a strong working knowledge of computer technology with the aptitude for problem solving. Proficiency in Microsoft office (word, excel and power point), Spanish/English grammar, and written and verbal communications. Must have 1 to 2 years of direct experience in application engineering and/or field service work.
Salary & Benefits: Competitive salary and benefits package including: Vacation, Holidays, Medical, Life Insurance, Disability, 401(k) and Flexible Spending Account.
All applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this position.