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Product Returns

All returns or repairs must be authorized. Items returned without prior authorization will not be accepted. Contact repair@aemc.com to request a Customer Service Authorization (CSA#) for repairs and customerservice@aemc.com for a Return Material Authorization (RMA #) form. Items returned to us must be sent freight pre-paid and insured.

Product will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with all the original parts and accessories. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of use of the item. A refurbishing fee maybe applied if item is not received in new condition. Special orders are non-returnable.

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